Frequently Asked Questions

Frequently Asked Questions

Machine wash separately in cold water at normal setting.

Do not bleach.

Tumble dry normal cycle at low temperature.

Do not iron.

We’re shipping all orders to EU with Import One Stop Shop (IOSS). On July 2021 the value added tax (VAT) exemption for the importation of goods not exceeding EUR 22 has been removed. As a result, all goods imported to the EU are subject to VAT.

Our returns process is really easy and it’s completely free! Simply follow this link and you’ll be directed to our automated returns page. Free returns are for UK orders only.

The easiest way is to use our FREE RETURNS and then place a new order for the size or colour you want.

When your order is dispatched, you’ll receive an email which includes the tracking information.

For orders in the UK we typically ship with Hermes Next Day so you can expect to receive your order the day after dispatch. During busy times delivery may take a little longer.
For orders to the EU and Rest of World shipping takes around 10 days. All international shipments are tracked so you’ll be able to see the progress of your order.

We do try our best but sometimes mistakes happen. Please send us an email right away with your order information and we’ll resolve any issue you have. You can contact us here.

YES! We deal directly with the artisans in Mexico. Many of the artisans operate from small family run fabrica and workshops. When we find a product or artisan that we’d like to work with we approach them and open discussions about whether they are interested in exporting their wares to the UK. We typically receive a very warm response accompanied by invitations to visit them (and even stay at their homes) when we next go to Mexico!

Still need help? Get in touch!

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